Cancellation & Refund Policy

Effective date: 14 April 2026  |  Last updated: 14 April 2026

This Cancellation & Refund Policy (“Policy”) forms part of the Tour2gether Terms & Conditions and applies to every booking made with TOUR2GETHER (PTY) LTD trading as Tour2gether (“Tour2gether”). By paying a deposit or otherwise confirming a booking with us, you confirm that you have read, understood and agreed to this Policy.

1. Non-Refundable Deposit

A non-refundable deposit of R3,000 per person is payable to secure every booking, plus any additional Supplier-specific deposit shown on your invoice. This deposit is NOT refundable under any circumstances once the booking has been confirmed, including (without limitation) in the case of a Client-initiated cancellation, a change of mind, inability to obtain a visa, failure to secure flights, medical reasons, or a Force Majeure Event. The deposit covers non-recoverable Supplier hold-costs and the administration work carried out by Tour2gether on your behalf.

2. Final Payment & Ticket Issue

The full balance of your tour is due no later than seventy-five (75) days prior to departure. Tickets, vouchers and booking documents are only issued once full payment has been received by Tour2gether and remitted to the relevant Supplier(s). Once full payment has been paid over to the Supplier, the services are generally non-refundable from the Supplier’s side, irrespective of whether the tour has commenced. The cancellation charges set out below reflect this commercial reality and the typical terms imposed on Tour2gether by its wholesale Suppliers (including Europamundo Vacaciones S.A.U.).

3. Cancellation by the Client

All cancellations must be submitted to Tour2gether in writing via email to accounts@tour2gether.net. The date of cancellation is the date on which Tour2gether confirms receipt of your written cancellation request in writing (not the date on which the email was sent).

The following cancellation charges apply, calculated as a percentage of the total tour cost (excluding any optional flights, visa fees or travel insurance arranged by you directly) and include the non-refundable deposit:

The charges above are Tour2gether’s minimum cancellation charges. Where the relevant Supplier imposes higher cancellation penalties (for example, where specific hotels, rail tickets, internal flights or third-party excursions have been confirmed on a non-refundable basis), those higher penalties will apply and will be passed through to the Client. Where a Supplier refunds less than the percentage reflected above, the refund to the Client will be limited to the amount actually recovered by Tour2gether from that Supplier, less a Tour2gether administration fee of R1,500 per person.

4. Free Date Changes

We are happy to move your booking to an alternative departure date on the SAME tour at no additional Tour2gether administration fee, provided that:

• The change request is submitted to us in writing more than seventy-five (75) days before the original departure, i.e. before full payment of the tour balance is due.
• The new tour is the same Europamundo (or other Supplier) tour, at the same Supplier-published price in the original invoicing currency (Euro or US Dollar).
• The new departure date is confirmed and available with the Supplier.

Please note: because Tour2gether is invoiced by its Suppliers in foreign currency, any difference in the Rand equivalent between the original invoice and the new invoice due to exchange-rate movements is for the Client’s account. Likewise, any fare difference, single supplement, extra-night charge or Supplier change fee remains payable by the Client.

Date-change requests received inside 75 days of the original departure are not guaranteed and will only be considered on a case-by-case basis, subject to Supplier approval and any fees, penalties or fare differences that the Supplier may apply. If a date change inside 75 days is not possible, the request will be treated as a cancellation and the cancellation charges in clause 3 will apply.

5. Name Changes

Subject to Supplier approval, a change of passenger name may be possible. A Tour2gether name-change administration fee of R1,250 per person will apply, plus any Supplier fees. Name changes may not be possible once tickets or vouchers have been issued.

6. Tour Changes

A change from one tour to a different tour (i.e. not the same tour on a new date) is treated as a cancellation of the original tour and a new booking, and is therefore subject to the cancellation charges in clause 3.

7. Cancellation by Tour2gether or the Supplier

Tour2gether or the relevant Supplier may cancel a tour where: (a) the minimum number of passengers required to operate the tour has not been reached; (b) a Force Majeure Event (see clause 9) makes operation impossible or unsafe; or (c) the Supplier is unable to deliver the tour for any reason.

Where we or the Supplier cancel a tour, we will notify you as soon as reasonably possible and will offer you, at your election: (i) an alternative tour or departure date of equivalent value (subject to any price or exchange-rate difference); (ii) a credit voucher valid for 24 months; or (iii) a refund of the amounts Tour2gether is able to recover from the Supplier on your behalf, less the non-refundable deposit and any unavoidable Tour2gether administration fees.

8. Refund Processing

Where a refund is due, it will be paid into the South African bank account nominated by you in writing, within thirty (30) business days of the date on which Tour2gether has (a) received all refunded funds from its Suppliers in cleared Rand into its FNB Business Account, and (b) received your written and verified banking details. Refunds are made in South African Rand. Tour2gether is not responsible for any loss of value caused by exchange-rate fluctuations between the date of the original payment and the date of refund.

9. Force Majeure Events

A “Force Majeure Event” means any event outside our reasonable control, including (without limitation) war or threat of war, terrorism, civil unrest, political instability, sanctions, border closures, airspace closures, government travel advisories, pandemic or epidemic, quarantine restrictions, natural disasters, extreme weather, fuel shortages, fuel-price spikes, or exchange-rate shocks. International travel carries inherent risks of this nature, including (for example) regional tensions or conflicts such as those in the Middle East.

Force Majeure Events that affect the general cost of travel (for example, a rise in fuel prices, airfares, insurance premiums or the Rand-Euro exchange rate) do NOT, on their own, entitle the Client to a refund from Tour2gether. Where a Force Majeure Event prevents a tour from operating or from being delivered safely, refunds are strictly limited to the amounts Tour2gether is able to recover from the relevant Supplier(s), less the non-refundable deposit and any unavoidable Tour2gether administration fees. Clients are strongly encouraged to purchase comprehensive travel insurance (including, where offered, a “cancel for any reason” extension) that specifically covers Force Majeure cancellations and curtailments.

10. Supplier Pass-Through Protection

Client acknowledges that Tour2gether sources its tour product from wholesale Suppliers whose cancellation terms apply to Tour2gether. Where Tour2gether is unable to obtain a full refund from a Supplier (including in cases of Supplier insolvency, Force Majeure, or where the Supplier’s own terms provide for reduced or no refunds), Tour2gether’s liability to refund the Client is limited to the amount actually received from the Supplier, less the non-refundable deposit and any administration fees. Under no circumstances is Tour2gether obliged to refund the Client out of its own funds where the Supplier has not refunded Tour2gether.

11. No-Shows & Unused Services

If you fail to arrive at the tour departure point, join the tour late, leave the tour early, or choose not to use any included service (such as a hotel night, meal, transfer or excursion), no refund or credit will be due for those unused services.

12. Travel Insurance

Tour2gether strongly recommends that every passenger takes out comprehensive travel insurance at the time of paying the deposit. Such insurance should cover (at minimum) cancellation, curtailment, medical and emergency evacuation, personal liability and baggage. Many insurers offer optional “cancel for any reason” cover, which may allow you to recover more than Tour2gether is able to refund under this Policy.

13. Chargebacks

If a chargeback is initiated against Tour2gether in respect of a payment made for a booking to which this Policy applies, the Client agrees that Tour2gether may recover from the Client all costs, bank fees, Supplier penalties and administration fees incurred as a result, and may suspend or cancel any affected booking with immediate effect.

14. Contact for Cancellations & Refunds

All cancellation, change and refund requests must be submitted in writing to: